Refund Policy
At thelumifashion, we want you to be satisfied with your purchase. Because our products include vaping devices, e-liquids, pods, coils, and other nicotine products, we apply specific return and refund rules to protect product safety, hygiene, and compliance with applicable regulations. This policy explains when a refund or return may be approved for orders placed on thelumifashion.com. By placing an order, you confirm that you are of legal age to purchase vaping products in your jurisdiction.
Return Eligibility
You may request a return within 14 days of delivery only if the item is unused, unopened, and still in its original sealed packaging. All original packaging, tamper seals, authenticity labels, and included accessories must be intact. Returns are subject to inspection upon arrival at our warehouse. thelumifashion reserves the right to refuse a return if the product has been opened, used, damaged by the customer, or is otherwise not in resalable condition.
- Return requests must be submitted within 14 days of delivery.
- Items must be unopened, unused, and in original sealed packaging.
- Proof of purchase, such as your order number, is required.
- Return shipping costs are the customer’s responsibility unless the return is due to our error.
Non-Returnable Items
For health, safety, and hygiene reasons, certain vaping products cannot be returned once opened or used, even if the return window has not expired. This includes e-liquids, nicotine salts, disposable vapes, pre-filled pods, coils, and any product with a broken hygiene seal. Devices that have been filled, charged, or used are also non-returnable unless they are found to be defective under our warranty process.
- Opened or used e-liquids, nicotine salts, and disposable vapes.
- Opened pods, coils, and any product with a broken tamper seal.
- Used devices, batteries, chargers, and accessories with signs of wear.
- Clearance, final-sale, or promotional items marked as non-returnable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery and include clear photos of the item, packaging, and shipping label. Do not use a device or e-liquid that appears damaged, leaking, or tampered with. After review, we may offer a replacement, store credit, or refund. Defective devices may also be covered by the manufacturer’s warranty, and our support team will guide you through the applicable process.
- Report damage or defects within 48 hours of delivery.
- Provide your order number and clear photos of the issue.
- Do not discard damaged items until our support team advises you.
- Approved claims may be resolved by replacement, credit, or refund.
How to Start a Return
To start a return, contact our customer support team with your order number and the reason for the request. If your return is approved, we will provide return instructions and the correct return address. Please do not send products back without prior approval, as unauthorized returns may be refused or delayed. We recommend using a trackable shipping service, since thelumifashion cannot be responsible for returns lost in transit.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider. Shipping charges are generally non-refundable unless the return was caused by our error. If a refund is rejected because the item does not meet our return conditions, we can return the item to you at your expense or dispose of it according to applicable rules.
Order Cancellations
You may request to cancel an order before it has been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process above. Because nicotine and vaping products are regulated, we may also cancel or refuse orders that fail age verification, contain incorrect delivery information, or appear to violate local laws. If we cancel your order, any payment received will be refunded in full.
Contact Us
For refund, return, or warranty questions, please contact thelumifashion customer support through the contact details provided on your order confirmation or the website’s help section. Include your order number and a clear description of the issue so we can assist you as quickly as possible. This policy does not affect any rights you may have under applicable consumer protection laws.